Comply with all Caliber safety rules, guidelines and standards.Deliver vehicle to customer upon completion.Perform other related duties as assigned for the purpose of ensuring a world class customer service experience.Provide post repair plan communication including all vehicle status updates.Post repair plan documentation (Autowatch).Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice).Check in vehicle upon drop of with customer.Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.Estimate all drive-in appointments as well as “walk in” customers and complete repair plans.You’re excited about this opportunity because you will… Responsible for coordinating communications with all other (internal & external) stakeholders for the repair. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. We are looking for individuals that have a desire to Do the Right Thing and thrive in a purpose-driven, team-driven culture that supports you to reach your full potential. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you.At Caliber, our Purpose is Restoring the Rhythm of Your Life®. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was.Īs an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I then called a friend and got the number to the other dealer on my own. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. Made an appt.10 days prior,went in on time and got signed in. Made an appt.10 days prior,went in on time and got signed.
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